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COVID-19 information update

April 23rd:

Covid-19 pandemic advisory notice:
temporary closure extension of the InterContinental Resorts in French Polynesia

Dear guests, dear partners,

In a context of worldwide crisis caused by the Coronavirus (Covid-19) pandemic, we have recently taken some heart-breaking but necessary measures for the well-being of our guests and our colleagues. As a response to this unprecedented situation in which guests all over the world cannot travel as they used to, we had to stop our operations and to announce, late in March, the temporary closure of our hotels in Tahiti, Moorea and Bora Bora until April 30, 2020.
 
Recognizing the ongoing and increased uncertainty that coronavirus is causing around the world, we wanted to provide you with an update on the actions and the decisions we have to take in the light of the latest international and domestic travel and safety measures.
As a main new measure, the temporary closure of our InterContinental Resorts in Tahiti, Moorea and Bora Bora will be extended to June 30, 2020. We will still maintain several functions active within the resorts to ensure a quick and efficient reopening of our properties when the time comes.
We invite all our partners and customers to contact our colleagues at reservations department to modify or cancel May and June 2020 bookings. As a second measure, existing reservations can be changed and postponed up to March 31, 2022 with no rate fluctuation.
You may contact our colleagues at reservations department or your preferred sales contact for further information and assistance. Our reservations department for the four resorts remains open and available by phone (+689 40 86 51 78) and by email (reservation.tahitiregion@ihg.com).
 
We would like to thank you for your understanding and for your valuable support. We truly hope we will be able to get back to our usual activities with the least possible delay.

With our best regards.

Guillaume ÉPINETTE
Area General Manager


March 26th:

Covid-19 pandemic advisory notice:
temporary closure of the InterContinental Resorts in French Polynesia

Dear guests, dear partners,
 
In the travel industry, most know already that hospitality is more a calling than a regular job, and we take at heart to deliver the best guest journey we can to highlight the best our islands can offer.
Today, in a context of worldwide crisis caused by the Coronavirus (Covid-19) pandemic, we cannot but face a sad reality: guests all over the world cannot travel as they used to –for good reason– and the current situation does not allow to consider continuing operating our resorts as usual.
 
In the light of the latest international travel and safety measures taken by the Presidency of French Polynesia and the High-Commission of the French Republic in French Polynesia (ie: compulsory repatriation of all non-residents to their home country, restriction of domestic and international flights), the two InterContinental Resorts in Bora Bora and the InterContinental Moorea Resort & Spa will undergo a temporary closure, from March 24 to April 30, 2020, and the InterContinental Tahiti Resort & Spa will close from March 29 to April 30,2020. This estimated date remains subject to change, depending on the evolution of the situation in our islands and worldwide as the date gets closer.
 
InterContinental Tahiti Resort & Spa will remain open with limited services until further notice to ensure the repatriation of remaining tourists. However, the resort will close once all guests have left.

These closures will come as a complement to the measures taken by local authorities to ensure the safety of all through the respect of social distancing, which we strongly encourage to limit the spread of the virus.
 
Several functions will remain active within the resorts to ensure a quick and efficient reopening of our properties when the time comes.
 
We are taking these extraordinary measures with deep regrets, but obviously for the good of all and in the hope of being able to reopen our resorts and welcome our guests as soon as possible.
 
Our reservation service for the four resorts remains open and available by phone (+689 40 86 51 78) and by email (reservation.tahitiregion@ihg.com).
 
We invite all guests and partners to keep informed about the situation in French Polynesia through the official channels:

We would like to thank you for your understanding and support, as we truly hope we will be able to get back to our usual activities with the least possible delay.

With our best regards.

Guillaume ÉPINETTE
Area General Manager


March 18th:

The health and wellbeing of our guests and colleagues takes top priority and we are closely monitoring the situation. We have taken a number of steps to raise awareness of the Coronavirus (Covid-19) in our hotel, and we are well prepared on policies, procedures and preventive measures to minimise the risk, as well as the actions to take in the event of an occurrence.

Our hotel has put in place precautionary measures, including increasing the frequency of cleaning both public and back-of-house areas, and are taking extra steps to ensure all public areas are cleaned and sanitised. We continue to work closely with colleagues to be extra diligent with cleanliness and hygiene.

We continue to monitor advice from the local authorities and Tahiti Tourism for ongoing advice, and invite our guests to refer to their official websites for the latest updated information regarding international travel to French Polynesia:

Upcoming guests willing to modify their reservation are invited to refer to IHG's Travel Advisory Policy.

 

As of March 18, 2020, at the resort, all outlets' set up have been adapted to limitate their capacity to 50%, and the following measures have been implemented as a response to the current circumstances and government's instructions: 

Te Tiare Restaurant
The Wednesday and Friday night themed-dinners are suspended until further notice (no show nor buffet), however à la carte service remains available.
The daily breakfast buffet and Sunday brunch buffet remain available, but without the presence of musicians and dancers.

Le Lotus Restaurant
The restaurant remains open daily both for lunch and dinner services, however with a reduced selection of items available off the menu.

Tiki Bar
All musical entertainments at the Tiki Bar are suspended until further notice. The daily Happy Hour remains available from 4.30pm to 6.30pm on a selection of cocktails.

Lobby Bar
The Lobby Bar is currently closed from 6.30am to 9.30pm, and will be fully closed starting March 23rd, 2020.