Our mission is to meet and exceed our guests’ expectations through constant improvement and innovation. We are committed to make the difference every day.
The InterContinental Resorts shall offer a contemporary lifestyle that is friendly to the environment, active in the community, and mutually supportive of the legendary Polynesian hospitality and traditions.
The service at our resorts shall always be a valued experience for our guests.
We shall listen to our customers and respond to their needs in a competent, accurate and timely way. We shall strive to anticipate and fulfill our guests’ wishes before they are articulated. Our spirit and energy shall set us apart from our competitors. The community of our employees shall be founded upon teamwork, trust and mutual respect.
We shall provide our employees a caring, motivating and rewarding environment in which they shall share responsibility and accountability as well as recognition.
We shall encourage individuality and initiative, and through training and career development we shall bring out the best in all our people. We shall at all times strive to act with integrity and honor.
We shall deal fairly and honestly in both our internal and external relationships. We shall be responsible members of our industry and our community.